Vacant job

We are looking for someone who is passionate about customer service and wants to assist our travelers both before, during, and after their journey. You have high social competence and are committed to delivering first-class service. You are experienced in working with various data systems and are a problem solver even when things get busy.

At Customer Service, we are a cheerful and dedicated team with different areas of focus, working to provide excellent service to all our customers. We operate every day of the year. Our opening hours are weekdays 06:00-18:00 and weekends 10:00-16:00, and we are located at the Travel Center in Örebro.

Region Örebro County is one of the largest employers in the region and an important growth engine. We offer exciting and significant jobs in areas such as healthcare, dental care, public transport, culture, and business development.

In the Regional Development Administration, we work to create conditions for good growth and quality of life in our region. Our responsibilities are broad and range from public health, education, and culture to business development, energy and climate, public transport, as well as urban planning and infrastructure. The administration consists of over 330 employees. Region Örebro County is responsible for all public transport in the county. Under the brand Länstrafiken, we operate bus services. Region Örebro County also runs regional train services through ownership in Mälardalstrafik and Tåg i Bergslagen.

Employee for Länstrafiken Customer Service

Job Responsibilities

Based on a high level of service, you will meet Länstrafiken's customers by:

. Receiving and handling customer inquiries, feedback, and any complaints regarding Länstrafiken.

. Answering incoming customer inquiries via phone, email, and social media channels.

. Publishing traffic information in the app, on digital screens, and on our website.

. Selling our tickets and guiding customers who visit us.

Additional Information

We have made our choice of media for this recruitment and therefore kindly decline offers of advertising and recruitment assistance in connection with this advertisement.

Welcome with your application!

Qualifications

. Completed and approved high school education.

. Experience from previous administrative work, preferably within customer service.

. High social competence.

. Ability to work focused on multiple tasks simultaneously.

. Good knowledge of both Swedish and English, and the ability to express yourself well in both spoken and written form.

Meritorious

. Courses or programs from a university or college in communication science.

. Geographical knowledge and good local knowledge of Örebro County.

. Knowledge in the field of public transport.

To succeed in this role, we see that you have the ability and willingness to deliver good service in communication with customers, as well as a strong work ethic. Furthermore, you enjoy working in a team but also take personal responsibility for driving your cases. As a person, you are a positive, meticulous, and responsible problem solver. It is important that you can provide good service even when the customer has had a negative experience. We will place great emphasis on personal suitability.

Application

The application should include a CV and a cover letter. Certificates, grades, diplomas, etc., should be presented at a possible interview.

If you are or have previously been employed by Region Örebro County, we will take internal references from your current or previous manager if you are considered for employment.

Verification of police records may occur according to current legislation.

We place our permanent employees in war service and, in some cases, also temporary employees. Read more about what it means. (https://www.regionorebrolan.se/sv/jobb-och-utbildning/sok-jobb-hos-oss/fragor-och-svar/?E-167071=167071#accordion-block-167071)

Interviews may take place continuously during the application period.

Read more here

If you want to know more about what we offer you or how it is to live and work in our county, read more on our website.

https://www.regionorebrolan.se/vierbjuderdig

For more information about our Regional Development Administration, read more on our website.

https://utveckling.regionorebrolan.se/sv/

Customer Service Section Manager - Annelie Skinnars, 019-602 39 31

Union representatives:

Vision - Isabell Karlsson, 019-602 27 55

SACO - Anders Bäckman, 019-602 66 58